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Royal Mail Click & Drop — Integration with Listock

To connect Royal Mail shipping in Listock, the Click & Drop platform is used. The integration is performed via API and requires an active Click & Drop business account linked to a Royal Mail business account.

This page explains all possible scenarios required to prepare and successfully complete the integration.

General requirements
  • An active Click & Drop business account
  • Access to the account (owner or user with required permissions)
  • One Click & Drop account can be connected to one Listock space

You already use Click & Drop to create shipments or print labels.

What happens during integration:

  • No new accounts are created
  • Your existing Click & Drop account is connected to Listock
  • All shipments created via Listock appear in your Click & Drop account

Next step:

View the help guide for the Click & Drop API integration.

You have never used Royal Mail and do not have a business account or Click & Drop account.

Step 1. Create a Click & Drop business account:

Without a Click & Drop account, the Listock integration cannot be enabled.

Step 2. Connect Click & Drop to Listock

After registration is complete, return to Listock and follow the integration guide:

View the help guide for the Click & Drop API integration.

You already have a Royal Mail business account (contracts, negotiated rates), but Click & Drop has not been set up yet.

Important:

A Royal Mail business account and Click & Drop are separate accounts. Click & Drop is required for integration with Listock.

Step 1. Create Click & Drop and link your business account:

  • Go to https://parcel.royalmail.com
  • Create a Click & Drop account
  • During setup, you will be prompted to link your existing Royal Mail business account
  • Complete the Click & Drop activation

Linking the accounts allows you to:

  • use your existing Royal Mail business rates;
  • keep current contracts and billing unchanged;
  • enable API-based integration with Listock.

Step 2. Connect Click & Drop to Listock

Once Click & Drop is active, proceed with the API connection:

View the help guide for the Click & Drop API integration.

How the integration works
  • One Click & Drop account is connected to one Listock space
  • Listock does not manage your Royal Mail business account
  • All rates, contracts, and shipment history remain in Click & Drop (Royal Mail)
Before you start

Before starting the integration, make sure that:

  • Your Click & Drop account is active
  • You have the required access permissions
  • You have identified the scenario that applies to your setup

Once confirmed, you can proceed with the Click & Drop integration in Listock.